The key to our successful support begins with availability.

STRATA’s Client Service Representatives are available toll-free at 1-800-9STRATA, Monday through Friday from 8AM to 7PM CST, to answer everything from the simplest question regarding Media Buying and Media Sales software usage to bigger issues involving hardware requirements.  STRATA Client Service Reps come from backgrounds ranging from Advertising Agency Media Buyers to Software Support and are trained to work with you until every question is answered to your satisfaction.  STRATA standards ensure that your deadlines are our deadlines.

  • Media Buying FAQ

    Cable Buying FAQ

    Quick answers to the most common questions

    Agency Support Lifecycle Policy

    Product version lifecycle guidelines defining the support to which STRATA Agency clients are entitled based on their currently installed versions of STRATA Agency products.

    Agency Support Knowledge Base

    Your one-stop location for all of STRATA's Agency product documentation is only a click away! To access the STRATA Agency Support Knowledge Base you will be asked to enter a username and password*.

  • Data Access

    Updates and info at your finger tips.  Gatherer provides easy access to ratings data, manuals, quick reference guides and help documents.  Here you will be able to download and order ratings data, download programs, updates and lookup survey release information from various data providers.

Client Service

Client Service Representatives are available toll free at:



Monday through Friday from 8AM to 7PM CST

*If you are a STRATA sCloud user use your STRATA sCloud username and password. This is the same account you use to access your STRATA applications. If you are not a STRATA sCloud user your agency has a support login that was emailed to your agency previously. If you did not receive or cannot locate your support login credentials please e-mail your trainer or call Client Service at 1-800-9-STRATA.

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Learn more or schedule a demo by emailing, calling or click “Request a Demo”


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